NATIONAL PARTNERS INC.

Frequently Asked Questions

Questions

1. I am a member of NICOA, IAHHC, etc. How do I use NPI's products and services?
2. My Area Agency on Aging is a member of SE4A and NCOA. How do I give credit to SE4A.
3. What is the NPI?
4. Do all of NPI's Strategic Partners provide for a rebate?
5. How do I get a list of the NPI's Strategic Partners?
6. I am an IAHHC member and I have been using Phoenix OFP. I have not received a rebate. Why not?
7. Is it true that the NPI ADT-Companion Services program provides everything without cost?
8. Who is on the NPI's Board of Directors?
9. Where are our discounts? Some of your Strategic Partner's catalogue pricing seems as high as other vendors.
10. I represent a Senior Center. Some of the businesses around me want to join NPI. How do they join and can we have their rebates?

Answers

1. Click on the "Easy Start-Up" under on the menu and follow the instructions or just contact the program directly that you need.
2. When you complete your NPI Activation Form be sure to click SE4A. SE4A is one of several possibilities located on the line "Referred by".
3. The National Partners was started by Kenneth Lee. Ken Lee was the President & CEO of National Enterprise Alliance (NEA). NEA was a for-profit started by ten Area Agencies on Aging. NPI is a for-profit social entrepreneurial business lead by a Board of Directors representing not-for-profit organizations. A social entrepreneurial driven organization is a market-based business that pursues a social mission. NPI's Mission is to facilitate the integration of social and health care services in rural America and to support the endeavor of community based social and health care organizations.
4. No. All of the NPI's Strategic Partners provide a discount. Most of NPI's Strategic Partners provide a rebate, but some do not until a NPI negotiated threshold is reached. The NPI uses its Community Partners to leverage deals that include discounts and rebates. When Community Partners do not participate, and certain business criteria are not met, then rebates may not occur. In short, economies of scale in group purchasing does not occur unless there is participation.
5. You can get a NPI Contacts List by clicking on the "Getting Help" button on the menu bar or by clicking here "Contacts List".

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6. First, you must have an activated account before a rebate can be provided; and secondly, you must reach at least $100.00 in rebates before a rebate check is issued. An account number is issued by e-mail when you activate an NPI account (please keep this for your records). The account number goes into the accounting system and allows the checks to be issued. To activate your account click " Activate NPI Account" or click here"Activate MY NPI Account." Rebates of $100.00 or more are issued quarterly. All rebates are paid at the end of each calendar year, regardless of the rebate amount.
7. Yes it is true. NPI ADT-Companion Services is provided without cost for equipment, billing, collections, marketing materials, on-site training. There are no contracts to sign and the NPI provides for a substantial rebate. You can also charge for installation and that money is yours.
8. The NPI's Board of Directors consists of the representatives from the NPI's Corporate Partners and Ken Lee (President).
9. The NPI does not show its discounts publicly. However, the NPI does get between 10% to 50% off retail and catalogue pricing plus in several cases an NPI rebate. When a Strategic Partner contact is made, please advise them that you are an NPI Community Partner and provide them with your NPI Account Number, if needed.
10. Your business affiliates and colleagues do not have to join the NPI. All they need is your NPI account number. When they start buying, all they have to do is to tell the vendor that they affiliated with your Center and give them your NPI account number. All rebates will automatically accrue to your account.
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